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This topic describes the following pages:

  • Policies

  • Policy Decisions

The Policies page allows you to configure automated risk reviews and applicable response actions for your Merchants individually or in a Group. This feature allows you to standardize and streamline your risk review process by automatically applying your preferred underwriting review criteria and the appropriate response to save time.

Navigate to To access the Policies page by clicking :

  1. Click Risk under the Admin

...

  1. .

  2. Click Policies in the left-hand navigation bar.

Tip

Tip: To learn more about the Policies tool and view a full list of available policy decision types, visit the Understanding Policies - Risk page.

Tip

Tip: To learn more about Group Decisions, which are the equivalent of applying a policy to a Group, visit the Understanding Decisions - Risk page.

...

Policies Page Features

Expand
titleClick here to view the features of the Policies page.
Add New

Policies

Click the Add Policy button in the upper right-hand corner to create a new policy, where risk decisions can be configured from the Policy Decisions page.

Policies Table

Locate existing policies in the main table on the Policies page. Individual policies are listed by row. The table view includes the following columns:

Policies Table Column Names

Description

Name

Your custom name given to your policy.

Target ID

The ID of the Merchant being affected by the policy.

Stage

The Merchant boarding or Transaction processing stage where the Policy will be applied.

Status

Whether or not the Policy will be actively applied (Active or Inactive).

Policy ID

The unique ID for each listed policy to be recalled later.

Policy Actions

The Policies page table supports the following actions:

  • Access further info about the Decisions in a Policy by clicking any information in the policy listing on the table to view the Policy Decisions page for that policy.

    • Remove multiple existing policies at once by clicking

    To review and configure decisions for the policy, click on any information in the row to open the Policy Decisions page.

    Add New Policies

    To add a new policy to your Policies page:

    1. Click ADD POLICY in the top right corner of the page to open the Add Policy lightbox.

    2. Enter a namefor the policy.

    3. Select a stage for merchant boarding or transaction status where the policy will be applied.

    4. Choose the Target (Merchant) for the policy to be applied to.

    5. Set the Status of the policy as Active or Inactive.

    6. To save the new policy, click the Add Policy button.

    Policy Actions

    The Policies page table supports removing existing policies and loading more policies.

    To remove multiple existing policies at once:

    1. Click the checkbox next to each listing

    , then clicking

    1. .

    2. Click Remove under the Batch Actions drop-down at the top of the table.

    Load

    To load more policies when applicable

    by using

    :

    • Use the page options at the bottom of the table, clicking .

    • Click the Next icon, or selecting .

    • Select a higher number of Items per page.

    Customize Your Policies Table

    Sorting is not available on the Policies page. However, you can utilize the Search function to locate your specific policy based on the available table data.

    Related Pages

    Click the links or items on the Policies page to access any of the following pages:

    ...

    Policy Decisions (R)

    The Policy Decisions page displays detailed information about existing automated risk decisions set within a specific policy. You can also add, edit, or delete decisions from a policy to adjust your automated risk review and response process as needed.

    To access the Policy Decisions page:

    1. Click Policies under Risk in the Admin category in the left-hand navigation panel.

    2. Click the policy’s name in the table located on the Policies page to open the Policy Decisions page.

    Tip

    Tip: To learn more about the Policies tool and view a full list of available policy decision types, visit the Understanding Policies - Risk page.

    Tip

    Tip: To learn more about Group Decisions, which are the equivalent of applying a policy to a Group, visit the Understanding Decisions - Risk page.

    ...

    Policy Decisions Features

    Expand
    titleClick here to view the features of the {Portal Page} page. (Example: Payment History (R))

    Policy Decisions Table

    Locate individual merchant transactions in the main table on the Payments History page. Individual transactions are listed by row. The default view includes the following columns:

    Policy Decisions Table Column Names

    Description

    ID

    The unique ID for each decision added to the policy.

    Type

    Also known as “Subtypes”, the specific risk service or check corresponding to a distinct Decision type.

    Sub-Decisions

    Specific Decision criteria used to initiate the Decision Action.

    Dependencies

    The result of another Decision acts as a prerequisite to trigger the current policy.

    Failover Dependencies

    The action that should be taken if a Decision dependency fails or an error occurs to avoid the Decision action.

    Add Policy Decisions

    You can add policy decisions to an existing policy by clicking the Add Decisions button in the upper right corner of the page to open the Decision Creation lightbox.

    To add a new Decision to your policy:

    1. Click the Add Decision button to open the Decision Creation lightbox.

    2. Select a Decision from the listed Payrix or third-party risk services.

    3. Click Next.

    4. Select a Subtype (Decision Type) from the drop-down.

    5. Apply an applicable Operator, Value, and Action (Decision action) from the risk service results.

    6. Click Add to add additional Subtypes or Next to add Rules.

    7. (Optional) Select an Attribute (Subtype), Operator, and Value to add more decision rule criteria. Use and to make a combined rule with different parameters or use or to create a range of careful responses based on individual risk service results.

    8. (Optional) Select an existing Decision as a Dependency if you’ve already added a Decision to this policy to act as a requirement before this new Decision can be executed in the Policy.

    9. Step 6: (Optional) Select an existing Decision as a Failover Dependency to prevent executing this Decision if the set Decision Dependency should fail or time out.

    Policy Decisions Actions

    The Policy Decisions table supports editing and deleting existing policy risk decisions.

    To edit an existing policy risk decision:

    1. Click the ⋮ icon.

    2. Click Edit next to any decision listed to open the Edit Decision lightbox.

    To delete an existing policy risk decision.

    1. Click the ⋮ icon.

    2. Click Delete next to any decision listed to remove that decision.

    Customize Your Policy Decisions Table

    Sorting is not available on the Policy Decisions page. However, you can utilize the Search function to locate your specific policy based on the available table data.