Policies (R)

The Policies page allows you to configure automated risk reviews and applicable response actions for your Merchants individually. This feature allows you to standardize and streamline your risk review process by automatically applying your preferred underwriting review criteria and the appropriate response to save time.

Navigate to the Policies page by clicking Risk under the Admin, then clicking Policies in the left-hand navigation bar.

Tip: To learn more about the Policies tool and view a full list of available policy decision types, visit the Understanding Policies - Risk page.

Tip: To learn more about Group Decisions, which are the equivalent of applying a policy to a Group, visit the Understanding Decisions - Risk page.

Partial view of the Policies page under the Risk category.

Policies Page Features

Policies Table

Locate existing policies in the main table on the Policies page. Individual policies are listed by row. The table view includes the following columns:

Policies Table Column Names	Description

Policies Table Column Names	Description
Name	Your custom name given to your policy.
Target ID	The ID of the Merchant being affected by the policy.
Stage	The Merchant boarding or Transaction processing stage where the Policy will be applied.
Status	Whether or not the Policy will be actively applied (Active or Inactive).
Policy ID	The unique ID for each listed policy to be recalled later.

To review and configure decisions for the policy, click on any information in the row to open the Policy Decisions page.

Add New Policies

To add a new policy to your Policies page, follow the steps below:

Step 1: Click ADD POLICY in the top right corner of the page to open the Add Policy lightbox.
Step 2: Enter a name for the policy, then select a stage for merchant boarding or transaction status where the policy will be applied.
Step 3: Choose the Target (Merchant) for the policy to be applied to.
Step 4: Set the Status of the policy as Active or Inactive.
Step 5: To save the new policy, click the Add Policy button, or discard the information you have entered and return to the Policies page by clicking CANCEL

Policy Actions

The Policies page table supports the following actions:

Remove multiple existing policies at once by clicking the checkbox next to each listing, then clicking Remove under the Batch Actions drop-down at the top of the table
Load more policies when applicable by using the page options at the bottom of the table, clicking the Next icon, or selecting a higher number of Items per page.

Customize Your Policies Table

Sorting is not available on the Policies page. However, you can utilize the Search function to locate your specific policy based on the available table data.

Policy Decisions (R)

The Policy Decisions page displays detailed information about existing automated risk decisions set within a specific policy. You can also add, edit, or delete decisions from a policy to adjust your automated risk review and response process as needed.

Navigate to Policy Decisions by following the steps below:

Step 1: Click Policies under Risk in the Admin category in the left-hand navigation panel.
Step 2: Click on the policy’s name in the table located on the Policies page to open the Policy Decisions page.

Tip: To learn more about the Policies tool and view a full list of available policy decision types, visit the Understanding Policies - Risk page.

View of the Policy Decisions page.

Policy Decisions Features

Policy Decisions Table

Locate individual merchant transactions in the main table on the Payments History page. Individual transactions are listed by row. The default view includes the following columns:

Enlarges the table by opening it in a full-screen dialog open

Policy Decisions Table Column Names	Description

Policy Decisions Table Column Names	Description
ID	The unique ID for each decision added to the policy.
Type	Also known as “Subtypes”, the specific risk service or check corresponding to a distinct Decision type.
Sub-Decisions	Specific Decision criteria used to initiate the Decision Action.
Dependencies	The result of another Decision acts as a prerequisite to trigger the current policy.
Failover Dependencies	The action that should be taken if a Decision dependency fails or an error occurs to avoid the Decision action.

Add Policy Decisions

You can add policy decisions to an existing policy by clicking the Add Decisions button in the upper right corner of the page to open the Decision Creation lightbox.

To add a new Decision to your policy, follow the steps below:

Step 1: Click the Add Decision button to open the Decision Creation lightbox.
Step 2: Select a Decision from the listed Payrix or third-party risk services. Then, click Next.
Step 3: Select a Subtype (Decision Type) from the drop-down. Then, apply an applicable Operator, Value, and Action (Decision action) from the risk service results. Click Add to add additional Subtypes, or Next to add Rules.
Step 4: (Optional) Select an Attribute (Subtype), Operator, and Value to add more decision rule criteria. Use “and” to make a combined rule with different parameters, or use “or” to create a range of careful responses based on individual risk service results.
Step 5: (Optional) Select an existing Decision as a Dependency if you’ve already added a Decision to this policy to act as a requirement before this new Decision can be executed in the Policy.
Step 6: (Optional) Select an existing Decision as a Failover Dependency, so if the set Decision Dependency should fail or time out, to prevent executing this Decision.

Policy Decisions Actions

The Policy Decisions table supports the following options:

Edit an existing policy risk decision by clicking the ⋮ icon, then Edit next to any decision listed to open the Edit Decision lightbox.
Delete an existing policy risk decision by clicking the ⋮ icon, then Delete next to any decision listed to remove that decision.

Customize Your Policy Decisions Table

Sorting is not available on the Policy Decisions page. However, you can utilize the Search function to locate your specific policy based on the available table data.