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The Merchant Risk Management Details page contains more information about a merchant that has been flagged as a potential risk, and is listed in the Merchants tab of the Risk Management page.

Navigate to the Merchant Risk Management Details page by following the steps below:

  • Step 1: Click Risk Management in the Admin category of the left hand navigation panel.

  • Step 2: Click the Merchants tab at the top of the page, and locate the specific flagged transaction.

  • Step 3: Click any information in the row to open the Merchant Risk Management Details page.

Merchant Risk Management Details Features

 Click here to view the features of the Risk Management Details page.

Merchant Risk Management Details

The Merchant Risk Management Details section displays information about a merchant that was flagged as a risk. In this section, you can also change the status of the merchant or access more information about the merchant.

The Merchant Risk Management Details section displays the following information:

Merchant Risk Management Details Field Name

Description

Name

The name of the merchant.

Merchant Category Code

The four-digit numerical code that describe a merchant's primary business activities.

Address

The merchant’s business address.

Status

The status of the merchant account: Held, Inactive, Active.

Merchant Risk Management Details Action

The Merchant Risk Management Details section supports the following actions: Change status, add a note, or view the merchant dashboard.

To change the merchant status, select from the options in the lower right hand corner of the section. Choose from the following:

  • Send to Reserve: funds for the transaction are sent to a reserve balance for the merchant, either as a percentage or the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.

  • Approve: approve the transaction and release any held amounts from reserve.

  • Mark as Reviewed: indicate that you have reviewed the transaction but have not released it from being held.

  • Add a Note: add a note to the merchant risk details.

To view more information about the merchant, click the DOOR icon next to the merchant name to open the Merchant Dashboard view.

Merchant Risk Management Details Action Buttons

The Merchant Risk Management Action Buttons are located below the Merchant Risk Management Details section, and include the following actions:

Action Button Name

Function

Mark As Reviewed

Mark the transaction as reviewed. Note that the hold will not be released until the transaction is approved.

Approve

Approve the transaction, removing the flag and releasing it from hold.

Merchant Profile Details

The bottom of the Merchant Risk Management Details page displays more information about the merchant. For documentation on this section, please view the Merchant Profile page.

Related pages

Click the links or items in the page to access any of the following pages:

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