Email Alerts

The Email Alerts page contains information about email notifications sent to you and your users when an action triggers an event in the portal. On this page, you can configure which types of actions will trigger an email alert and determine who receives the notifications.

Note: By default, all email alerts are disabled. You must enable specific alerts receive notifications.

Navigate to the Email Alerts page by clicking Email Alerts in the Admin section of the left hand navigation portal.

Email Alerts Features

Click here to view the featuers of the Email Alerts page.

The Email Alerts page is divided into sections containing email alerts related to a specific type of event. In each section, several specific alerts are displayed. Provided that the alert is enabled, a notification will be received by any recipient listed for the specific alert function(s) found in each tab.

To use the alert toggles, follow the instructions below:

Turn an alert on or off: click the TOGGLE SWITCH icon on the right hand side of the alert type.
View more information about a specific alert: click the BLACK TRIANGLE to open the subsection. Note that you can only view more information about an alert when the toggle switch is set to ON.

In each subsection, you can view the Payrix-generated ID for the alert, add or remove email addresses that receive the alert, or choose to send an email regarding the event to all referrer activity by selecting the SET ON REFERRER toggle.

After makinng any changes to an alert setting, click SAVE on the right hand side of the toggle switch to save any changes.

Note: Email Alerts can function in both live and sandbox environments.

To view a specific section, click the header located at the top of the page. The features of each section are described in the sections below.

Disbursements

The Disbursements section contains notification settings related to disbursement events, including the following alert types:

Disbursement Notification Type	Description of the Email Notification
Disbursement Requested	A disbursement was requested.
Disbursement Processing	A disbursement is now processing.
Disbursement Processed	A disbursement was processed.
Disbursement Failed	A disbursement request failed.
Disbursement Denied	A disbursement request was denied.
Disbursement Returned	A disbursement was returned.

Merchants

The Merchants section contains notification settings related to events involving the merchant boarding process, including the following alert types:

Merchant Notification Type	Description of the Email Notification
Merchant Created	A new merchant ID was created in the portal.
Merchant Boarding	The boarding process for a new merchant has started.
Merchant Boarded	A new merchant was successfully boarded to the portal.
Merchant Manual Review	Indicates that a newly boarded merchant has been reviewed by Payrix.
Merchant Held	Indicates that the merchant account is held until further notice, and is not boarded to the portal.
Merchant Denied	A merchant boarding application was denied.

Chargebacks

The Chargebacks section contains notification settings related to events involving any chargebacks that are associated with your account.

Tip: For more information on chargebacks, visit the Chargebacks page.

The Chargebacks section includes the following alert types:

Chargebacks Notification Type	Description of the Email Notification
Chargeback Opened	A dispute involving a chargeback request was opened by a purchaser.
Chargeback Closed	A chargeback dispute was closed by Payrix.
Chargeback Created	A chargeback transaction was created.
Chargeback Lost	A chargeback dispute was awarded to the purchaser, triggering a debit to the merchant or other user.
Chargeback Won	A chargeback dispute was awarded to the merchant or referrer, triggering a credit to that user.

Transactions

The Transactions section contains notification settings related to events involving online or point of sale transactions associated with your account, including the following alert types:

Transactions Notification Type	Description of the Email Notification
Transaction Created	A new transaction was created involving your account.
Transaction Approved	A transaction was approved.
Transaction Failed	A transaction failed.
Transaction Captured	Transactional funds are now moving from the cardholder account to the merchant or other user account.
Transaction Settled	Transactional funds have successfully moved from the cardholder account to the merchant or other user account, indicating that the transaction is complete.
Transaction Returned	Indicates that the funds were returned to the cardholder.
Transaction eCheck Funded	Indicates that the transaction occurred via eCheck.
Terminal Transaction Created	A transaction was created via a credit card terminal.
Terminal Transaction Approved	A terminal transaction was approved.
Terminal Transaction Failed	A terminal transaction failed.

Invoices

The Invoices section contains notification settings related to events involving invoices for goods or services sold via your merchants or other users associated with your account, including the following alert types:

Invoices Notification Type	Description of the Email Notification
Invoice Created	A new invoice was created.
Invoice Cancelled	An existing invoice was cancelled.
Invoice Expired	An invoice has passed its expiration date and is unpaid.
Invoice Viewed	The customer viewed the invoice.
Invoice Paid	The invoice has been paid partially or in full.
Invoice Emailed	An invoice was emailed to the recipient.
Invoice Result Failure	The invoice was not paid in full by the required due date.

Subscriptions

The Subscriptions section contains notification settings related to subscription services and payments sold via your merchants or other users associated with your account, including the following alert types:

Subscriptions Notification Type	Description of the Email Notification
Subscription Created	A new subscription was created by one of your merchants.
Subscription Approved	A subscription payment was approved.
Subscription Failed	A subscription payment failed.

Related pages

Click the links or items in the page to access any of the following pages: