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When a Merchant first boards onto the Platform, there is a set list of default email alerts that are configured with the Merchant to keep them informed of critical events that take place within their portfolio, even if they haven’t set up their own email alerts.
Default Alerts
See the content below for a list of the default emails, their triggers, and destinations.
Click for a full list of default Email Alerts
Alert Trigger | Email Message | Destination Email(s) |
|---|
Password Reset | Your password has been reset. | Login Account Email |
Blocked Transaction | This transaction has been blocked. | Login Account Email |
Released Transaction | This transaction has been released from a hold. | Login Account Email |
Transaction on Hold | A hold has been placed on this transaction. | Login Account Email |
Entity Blocked from Boarding | This entity has been blocked from boarding. | Login Account Email |
Entity Boarding on Hold | A hold on boarding this entity has been placed until further review. | Login Account Email |
Account Blocked | This bank account has been blocked. | Login Account Email |
Account on Hold | A hold has been placed on this bank account. | Login Account Email |
Invoice (after saving) | {Copy of saved Invoice} | Email(s) listed on Invoice |
Updated Account Field(s) | This bank account information has been updated | Related Entity Email |
Chargeback Created | A chargeback has been created. | Login Account Email |
Chargeback Opened | A chargeback has been opened. | Login Account Email |
Chargeback Won | This chargeback has been won. | Login Account Email |
Chargeback Lost | This chargeback has been lost. | Login Account Email |
Chargeback Closed | This chargeback has been closed. | Login Account Email |
Login Email Change Request | A request has been made to change your login account Email. | Login Account Email |
Login Email Change Complete | Your login account email change is complete. | Login Account Email |
First Time Email Confirmation Code Sent | Click the link below to confirm your email. | Account Signup Email |
First Time Email Change Confirmation Sent | Click the link below to confirm your email change. | Updated Login Account Email |
Portal Message Sent - Transaction Hold | A message has been sent in the Portal to notify users that a hold has been placed on this transaction. | Login Account Email |
Portal Message Sent - Entity Boarding Hold | A message has been sent in the Portal to notify users that a hold on boarding this entity has been placed until further review. | Login Account Email |
Portal Message Sent - Account Hold | A message has been sent in the Portal to notify users that a hold has been placed on this bank account. | Login Account Email |
Portal Message Sent - No Refund | A message has been sent in the Portal to notify users that no refund was issued. | Login Account Email |
Portal Message Sent - Entity Return | A message has been sent in the Portal to notify users that an entity return was issued. | Login Account Email |
Portal Message Hold | A hold has been placed on this Portal message. | Login Account Email |