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You can receive notifications when withdrawals or negative disbursment charges are created or change statuses associated with your account by setting up alerts in the Portal. To receive notifications about disbursement status changes, you can set up email alerts or web alerts (webhooks) for your account. This tutorial will walk you through the steps required to configure an email or web alert for disbursement creation or status change events.

Objective

Create a new notification alert that notifies you when an update to a withdrawal or negative disbursment charge event occurs.

Audience

  • Facilitators

  • Referrers

  • Merchants

Environment

  • Portal (Sandbox)

  • Portal (Production)

 

Prerequisite

Prerequisite:

  • You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

Tips

Tip: By default, all custom email and web alerts are disabled. The Platform provides a set of default email alerts when a Merchant is boarded to cover critical notifications. To learn more about boarding alerts, see the Enable Merchant Boarding Alerts use case.

Additional Resources

Enable Disbursement Event Alerts

Enable Email Alerts for a Disbursement Event

 Click here to enable email alerts for an invoice event.

1. Open the Email Alerts Disbursements Tab

  • Step 1: Click EMAIL ALERTS under the Admin category in the left-hand navigation panel to open the Email Alerts page.

  • Step 2: Click Disbursements in the tab menu at the top of the page.

2. Create a New Email Alert

  • Step 1: Locate the Disbursement event type in the Disbursements tab. Choose from the following types:

    • Disbursement Requested

    • Disbursement Processing

    • Disbursement Processed

    • Disbursement Failed

    • Disbursement Denied

    • Disbursement Returned

    • Debit Disbursement Recovery

    • Upcoming Debit Disbursement

  • Step 2: Click the MINUS icon on the right-hand side of the Disbursement event to activate the alert.

  • Step 3: Click the TRIANGLE icon to the left of the Disbursement event title to open the event type options section.

  • Step 4: Enter the email address of the alert recipient in the email field.

Warning: Email alerts are not sent to a newly provided email address until it is verified. You can verify a new email address by following the instructions in the initial enrollment email sent to the user.

Tip: Use the admin or account manager’s email address to ensure notifications are not missed and that alerts are confidential.

  • Step 5 (Optional): Click the PLUS icon to add fields for additional recipients and enter their email addresses. Click the MINUS icon to remove email recipients.

  • Step 6: Click SAVE in the upper right-hand corner of the section to finish setting up the alert.

Result: The recipients receive an email alert when the specific Disbursement event type occurs.

Enable Web Alerts (Webhook Notifications) for a Disbursement Event

 Click here to enable web alerts for an invoice event.

1. Open the Web Alerts Page

  • Step 1: Click WEB ALERTS under the Admin category in the left-hand navigation panel to open the Web Alerts page.

  • Step 2: Click the ADD ALERT button in the upper right-hand corner of the page to open the Add Alert Setup lightbox on the page.

2. Name the New Web Alert

  • Step 1: Type the name of the new alert in the Name field in the first section of the Add Alert Setup lightbox.

  • Step 2 (Optional): Type an optional description of the alert in the Description field.

  • Step 3 (Optional): Click ADVANCED OPTIONS to enter information about the Login ID, Team, Partition, or Division associated with the alert.

Tip: You can enter the optional advanced options during any step of the setup process.

  • Step 5: Click NEXT in the lower right-hand corner of the lightbox to move to the next section.

Tip: Click PREVIOUS in the lower right hand corner of the lightbox to go back to a previous section at any time.

3. Attach your Endpoints receiving the Web Alert

  • Step 1: Enter the endpoint in the Endpoint field. The endpoint is the URL address on your server that receives the alert from Payrix.

  • Step 2 (Optional): Enter the header name and header value in the open fields under the Endpoint field.

  • Step 3 (Optional): Click ADD ANOTHER ENDPOINT to add additional endpoints. Click the TRASHCAN icon to remove an endpoint.

  • Step 4: Click NEXT in the lower right-hand corner of the lightbox to move to the next section.

4. Set Disbursement Event Web Alert Triggers (Alert Resources)

  • Step 1: Select Disbursements from the Resource drop-down menu.

  • Step 2: Select the type of event that triggers the alert from the Event drop-down menu.

    • Disbursement Requested

    • Disbursement Processing

    • Disbursement Processed

    • Disbursement Failed

    • Disbursement Denied

    • Disbursement Returned

    • Disbursement Entries Processed

  • Step 3 (Optional): Enter a name and description in the fields below the Resource and Event fields.

  • Step 4 (Optional): Click ADD ANOTHER TRIGGER to add additional alert triggers. Remove a trigger by clicking the TRASHCAN icon to the right of the trigger.

  • Step 5: Click ADD to finish setting up the new web alert.

Result: The new web alert triggers when the resource and event occur.

Next Steps

Once the new alert is enabled, review the following use case guides for additional information on related topics:

  • Enable Invoice Event Alerts: Create an email alert that triggers when an invoice is created or updated by you or one of your users using the Enable Invoice Event Alerts use case.

  • Enable Chargeback Event Alerts: Create an email or web alert that triggers when a chargeback update, creation, or final decision occurs under your portfolio using the Enable Chargeback Event Alerts use case.

  • Enable Transaction Event Alerts: Create an email or web alert that triggers when various transaction status changes using the Enable Transaction Event Alerts use case.

  • Enable Merchant Boarding Event Alerts: Create an email or web alert that triggers when Merchants' boarding status changes using the Enable Merchant Boarding Event Alerts use case.

  • Enable Change Request Event Alerts: Create an email or web alert that triggers when users in your portfolio update their bank account information manually using the Enable Change Request Event Alerts use case.

  • Enable Subscription Event Alerts: Create an email or web alert that triggers when a Merchant customer's Subscription changes status using the Enable Subscription Event Alerts use case.

Conclusion

Once the alert is enabled, it automatically sends a notification when a disbursement event occurs.

References

Click the links or items below to access any of the following pages:

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