Use Case: Set Up a Custom Platform Fee

You can charge Merchants a recurring fee for accessing your platform by setting up a platform service fee. This tutorial will walk you through the steps to create a new custom platform fee for an individual Merchant or a group of Merchants.

Screenshot 2024-01-09 160812 uc fee 1.png

Objective

Create and customize a new fee that automatically charges an individual Merchant or group of Merchants for using the platform.

Audience

Facilitators
Referrers

Environment

Portal (Sandbox)
Portal (Production)

Prerequisites

Prerequisites:

You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.
Make sure you’re familiar with the following terms and information:
- Fee Types - The different categories of fees that can be created and charged.
- Fee Structure - Overview of the basic layout for a Fee configuration.
  - Fee Schedules - Available time or event-based triggers used to initiate a Fee charge.
  - Fee Rules - Options to further refine the criteria of the Fee Schedule.
  - Fee Modifiers - Options to redirect the Fee collection flow and who will pay the Fee.
  - Fee Collection Process - Overview of how Fee payments are collected and where they can be found.

Warnings

Warnings will provide insight or advice to avoid risk, visibility, and overall product performance issues during this use case.

Warning: You must notify any existing Merchants before you apply a new platform fee to their account. By including the fee in your terms and conditions, Merchants accept the costs as a monthly fee schedule, eliminating the need for a third-party billing solution.

Tips

Tips will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip: If you’re unsure of how much to charge for a specific fee type, refer to the Visa and MasterCard card brand network guidelines.

Additional Resources

For more information about fees and your account, see the Fee Management page.

Set Up a Custom Platform Fee

Set Up a Custom Platform for a Group of Merchants

Click here to set up a fee for a group of Merchants.

1. Open the Group Profile

Step 1: Click GROUPS in the left-hand navigation panel to open the Groups page.
Step 2: Locate the group in the table and click on any information in the table row to open the Group Profile page.

2. Add a Fee to the Group Profile

Step 1: Click FEES in the list of tabs on the left-hand side of the page.
Step 2: Click the ADD FEE button in the upper right-hand corner of the page to open the Add Fee lightbox on the page.
Step 3: Click the When to Schedule Fee drop-down menu and choose from the following:
- Months (recommended)
- Days
- Weeks
- Years
- Single
Step 4: Type the charge frequency in the “Every How Many Monthly” field. A value of 1 is recommended.
Step 5: Click the How Much is the Fee drop-down menu and then select ACTUAL.
Step 6: Enter the fee as a dollar amount in the Amount field.

Tip: It is recommended to use “today’s” date as the Fee Start Date to make the fee effective immediately.

The start date default setting in the Add Fee lightbox will use today’s date. If you need to change or reset the fee start date, click on the CALENDAR icon under the Fee Start Date section and select the start date.

Step 7 (Optional): Enter a name for the new fee in the Fee Name field. This will help more easily identify your Fee when viewing the Portal.
Step 6 (Optional): Click ADVANCED OPTIONS to open the Advanced section, where you can add a charging entity, collection information, or conditional rules for the fee.
Step 7: Click ADD to finish set up.

Result: The fee is now visible in the group profile fees tab, and will trigger at the scheduled interval to charge any Merchant associated with the group.

Set Up a Custom Platform Fee for an Individual Merchant

Click here to set up a fee for an individual Merchant.

1. Open the Merchant Profile

Step 1: Click MERCHANTS in the left-hand navigation panel to open the Merchants page.
Step 2: Locate the Merchant in the table and click on any information in the table row to open the Merchant Profile page.

2. Add a Fee to the Merchant Profile

Step 1: Click FEES in the list of tabs on the left-hand side of the page.
Step 2: Click the ADD FEE button in the upper right-hand corner of the page to open the Add Fee lightbox on the page.
Step 3: Click the When to Trigger the Fee drop-down menu and choose from the following:
- Months (recommended)
- Days
- Weeks
- Years
- Single
Step 4: Type the charge frequency in the “Every How Many Monthly” field. A value of 1 is recommended.
Step 5: Click the How Much is the Fee drop-down menu and then select ACTUAL.
Step 6: Enter the fee as a dollar amount in the Amount field.

Tip: It is recommended to use “today’s” date as the Fee Start Date to make the fee effective immediately.

The start date default setting in the Add Fee lightbox will use today’s date. If you need to change or reset the fee start date, click on the CALENDAR icon under the Fee Start Date section and select the start date.

Step 7 (Optional): Enter a name for the new fee in the Fee Name field. This will help more easily identify your Fee when viewing the Portal.
Step 6 (Optional): Click ADVANCED OPTIONS to open the Advanced section, where you can add a charging entity, collection information, or conditional rules for the fee.
Step 7: Click ADD to finish set up.

Result: The fee is now visible in the Merchant profile fees tab, and will trigger at the scheduled interval to charge that Merchant.

Next Steps

Once the new fee is added, review the following use case guides for additional information on related topics:

Set Up Transaction Fees: Set up transaction fees for a Merchant account or group using the Set Up Transaction Fees use case.
Enable Transaction Event Alerts: Create an email alert that will trigger when a transaction is created or updated by you or one of your users using the Enable Transaction Event Alerts use case.

Conclusion

Once the fee is created, it will automatically charge any Merchants at regularly scheduled intervals.

References

Click the links or items below to access any of the following pages:

Groups page [Referrer][Facilitator]
Group Profile page [Referrer][Facilitator]
Fees menu [Referrer][Facilitator]
Merchants page [Referrer][Facilitator]
Merchant Profile page [Referrer][Facilitator]
Fee Management
Set Up Transaction Fees
Enable Transaction Event Alerts