Reports (M)

The Reports page contains a set of reports that can help you gather information and measure performance indicators about your business. Customize reports after selecting the report type from the drop-down menu. Once you generate the report, you can download a copy in .CSV and .XLS format.

Navigate to the Reports page by clicking Reports in the Admin category of the left-hand navigation panel.

The Reports page, including the Standard Reports drop-down menu.

Reports Features

Standard Reports

To create a report, open the Select Report drop-down menu under Standard Report and select a report type. The following report types are available in the portal:

Report Type


Report Type



Displays an overview of your sales, refunds, and net sales. Displays a chart depicting the data collected with the total amount of the report dates transactions, the number of transactions and monetary values of your sales, refunds, and net.

Transaction Details

Provides additional data on the transactions such as cardholder info, which is compiled in a checklist format that you can opt to add or omit from the report.

Transaction Fees

Provides a breakdown of all costs for the referrer associated with a transaction by transaction ID.

Payment Returns

Provides a list of eCheck/ACH transactions that have been rejected by the bank(s).

Account Updater

Checks for and provides a list of all updates to stored, tokenized credit cards on merchant account(s).

Unpaid Statements

Displays a list of any unpaid statements associated with your merchants' accounts.

Profit & Loss Statement

Exports data that pertaining to your company’s income and expenses for any given user, entity, income/expense status, and date range.

Negative Balances

Provides a list of entities that have negative balances within your portfolio.


Displays an overview of all pending, viewed, paid, and total invoices within the selected date range for the report, and how many of each calculate those totals.

Balance Details

Exports the balance details for any given date for any (or all) of your merchants on your account to see where your balance stands in terms of your income, expenses and net.

Dispute Details

Generates an indication of which disputes were initiated during the selected date range and the reason for the dispute.

Disbursement Summary

Disbursements are used to credit or debit the entity bank account to the primary account setup. This report provides details on disbursements that have been processed on your account. You will see an overview of the disbursement ID and processed date in addition to the total calculation of what composed the disbursement total.

Disbursement TXN Details

The transactions within a disbursement determine what will be paid out or credited to an entity’s bank account. This report provides a break-down of the sales and refunds within the last processed disbursement.


Generate all dispute-related actions (such as opened, closed, or won/lost disputes) during the selected date range.

Dispute Ratios

Provides the ratio of disputes to successful transactions a merchant receives. This ratio is compared against industry guidelines to help determine if a merchant’s dispute ratio is outside acceptable practices.

Active Entity Balance Details

Exports the balance details for your account to see where your balance stands regarding your income, expenses, and net.

Standard Report Guide

After you have selected the report type from the drop-down, follow the steps below to view it:

  • Step 1: Choose the Report Date or range of dates that the report will span. You can choose from Today, This Week, This Month, or a custom range.

  • Step 2: Choose a template from the Templates drop-down menu. Templates allow you to save settings for future report creation.

Note: You can add a new report template by clicking on this drop-down menu and clicking ADD TEMPLATE.

  • Step 3 (Optional): Choose any additional filters by clicking ADVANCED FILTERS in the top right-hand corner of the page.

Tip: Depending on the option you chose, your report will be available within a few minutes or may take longer.

Once you have generated a report, it will appear on the Reports page below the drop-down menu. If you have selected a Quick Report, it will also be visible on the Report History page. To download a copy of the report, click .XLS or .CSV in the upper right-hand corner of the report.

Schedule Reports Tab

You can use the Schedule Reports tab under Reports to set up email delivery of future reports that are available as Quick Reports (see Available Portal Reports or Reporting articles for more information and a list of available Quick Reports.

Select the Quick Report of choice, enter a recurring time interval (Daily, Weekly, or Monthly) and time of day (in EST), along with any emails you want to receive the email delivery of the report with any applied “Filter by” options configured during scheduling.

Report History Tab

Using the Report History tab, you can see a table of all previously generated reports with the following information:

Report History Table Column Name


Report History Table Column Name



The name of the generated report.


The date that the report was generated.


The type of report. For a list of available report types, visit the Reports page.


The status of the report: Generating or Available.


The date that the report will expire. Note that reports expire after 30 days. Once expired, the report will no longer be available on the page.

Monthly Statements Tab (Beta)

The Monthly Statements tab allows you to generate a statement of your business activity over a single-month period.

Generate and Download Your Statement

To generate a new statement:

  • Step 1: Select the month and year of interest from the drop-down menus on the page.

  • Step 2: Click GENERATE to generate the statement.

Result: The statement will appear below the drop-down menus on the page.

You can download the statement as a .CSV file by clicking the DOWN ARROW icon in the upper right-hand corner of the statement. Print or save the statement as a .PDF file by clicking the PRINTER icon in the upper right-hand corner of the statement.

Monthly Statement Information

The Monthly Statement contains information about your account for a specific period, and includes the following information:

Statement Section Name


Statement Section Name


Monthly Summary

This section summarizes each category: total sales, refunds, chargebacks, adjustments, and fees. The section displays these as the number of items and the dollar amount for each category.

Deposit Summary

This section displays a table of any deposits made to your account, and deposit amounts and other information.

Processing Summary

This section displays a table of credit card transactions and related information.

Processing Fees

This section displays a table of any fees associated with card processing that occurred during a transaction.

Interchange Fees

This section displays a table of any interchange fees associated with a transaction.

Other Fees

This section displays a table with information about any other fees that were charged to your account during the month and year of the generated statement.

Click the links or items on the page to access any of the following pages: