Refund or void a transaction in the Portal

This page provides step-by-step instructions for refunding or voiding a transaction using the Portal:

Step 1 - Locate the transaction

Locate the relevant payment that you would like to refund by selecting Payment History on the Dashboard menu.

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The Payment History page will list the Merchant’s previous transactions, and you can scroll down the page to locate the relevant transaction or enter the Transaction ID, cardholder’s name etc. in the search bar to pull up the payment you want to refund.

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Step 2 - Select the Refund option

When the relevant transaction is selected from the Payment History page, you will be redirected to the payment’s profile page. On the payment’s profile page hit the ‘refund’ icon.

Step 3 - Enter the Refund amount

Once the refund icon is selected a popup will appear indicating the refund amount. By default, the entire original payment amount will populate the field, but you can enter any amount less than the original transaction amount to issue a partial refund.

Once your desired refund amount is set, hit Refund to complete the process.