Use Case: Enable Change Request Event Alerts

You can receive notifications when entities under your portfolio submit new or updated bank account information manually, resulting in a Change Request associated with your account by setting up alerts in the Portal. To receive notifications about Change Request submissions and status changes, you can set up email alerts or web alerts (webhooks) for your account. This tutorial will walk you through the steps required to configure an email or web alert for change request submissions or status change events.

Objective

Create a new notification alert that notifies you when a Bank Account Change Request is submitted from a user or changes review status.

Audience

Facilitators

Environment

Portal (Sandbox)
Portal (Production)

Prerequisite

Prerequisite:

You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

Tips

Tips will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip: By default, all custom email and web alerts are disabled. The Platform provides a set of default email alerts when a Merchant is boarded to cover critical notifications. To learn more about boarding alerts, see the Enable Merchant Boarding Alerts use case.

Additional Resources

For more information, see the Payrix Resource Center Portal pages for Email Alerts and Web Alerts
Read Setting up Email Alerts for more details about configuring email alert notifications.
Read Setting up Web Alerts (Webhooks) for more details about the web alert system and setup.

Enable Change Request Event Alerts

Enable Email Alerts for a Change Request Event

1. Open the Email Alerts Change Requests Tab

Step 1: Click EMAIL ALERTS under the Admin category in the left-hand navigation panel to open the Email Alerts page.
Step 2: Click Change Requests in the tab menu at the top of the page.

2. Create a New Email Alert

Step 1: Locate the Change Request event type in the Change Requests tab. Choose from the following types:
- Change Request Declined
- Change Request Created
- Change Request Approved
- Change Request Manual Review
Step 2: Click the MINUS icon on the right-hand side of the Change Request event to activate the alert.
Step 3: Click the TRIANGLE icon to the left of the Change Request event title to open the event type options section.
Step 4: Enter the email address of the alert recipient in the email field.

Step 5 (Optional): Click the PLUS icon to add fields for additional recipients and enter their email addresses. Click the MINUS icon to remove email recipients.
Step 6: Click SAVE in the upper right-hand corner of the section to finish setting up the alert.

Result: The recipients receive an email alert when the specific Change Request event type occurs.

Enable Web Alerts (Webhook Notifications) for a Change Request Event

1. Open the Web Alerts Page

Step 1: Click WEB ALERTS under the Admin category in the left-hand navigation panel to open the Web Alerts page.
Step 2: Click the ADD ALERT button in the upper right-hand corner of the page to open the Add Alert Setup lightbox on the page.

2. Name the New Web Alert

Step 1: Type the name of the new alert in the Name field in the first section of the Add Alert Setup lightbox.
Step 2 (Optional): Type an optional description of the alert in the Description field.
Step 3 (Optional): Click ADVANCED OPTIONS to enter information about the Login ID, Team, Partition, or Division associated with the alert.

Step 5: Click NEXT in the lower right-hand corner of the lightbox to move to the next section.

3. Attach your Endpoints receiving the Web Alert

Step 1: Enter the endpoint in the Endpoint field. The endpoint is the URL address on your server that receives the alert from Payrix.
Step 2 (Optional): Enter the header name and header value in the open fields under the Endpoint field.
Step 3 (Optional): Click ADD ANOTHER ENDPOINT to add additional endpoints. Click the TRASHCAN icon to remove an endpoint.
Step 4: Click NEXT in the lower right-hand corner of the lightbox to move to the next section.

4. Set Change Request Event Web Alert Triggers (Alert Resources)

Step 1: Select Change Requests from the Resource drop-down menu.
Step 2: Select the type of event that triggers the alert from the Event drop-down menu.
- Change Request Declined
- Change Request Created
- Change Request Approved
- Change Request Manual Review

Step 3 (Optional): Enter a name and description in the fields below the Resource and Event fields.
Step 4 (Optional): Click ADD ANOTHER TRIGGER to add additional alert triggers. Remove a trigger by clicking the TRASHCAN icon to the right of the trigger.
Step 5: Click ADD to finish setting up the new web alert.

Result: The new web alert triggers when the resource and event occur.

Next Steps

Once the new alert is enabled, review the following use case guides for additional information on related topics:

Enable Invoice Event Alerts: Create an email or web alert that triggers when an invoice is created or updated by you or one of your users using the Enable Invoice Event Alerts use case.
Enable Chargeback Event Alerts: Create an email or web alert that triggers when a chargeback update, creation, or final decision occurs under your portfolio using the Enable Chargeback Event Alerts use case.
Enable Transaction Event Alerts: Create an email or web alert that triggers when various transaction status changes using the Enable Transaction Event Alerts use case.
Enable Merchant Boarding Event Alerts: Create an email or web alert that triggers when Merchants' boarding status changes using the Enable Merchant Boarding Event Alerts use case.
Enable Disbursement Event Alerts: Create an email or web alert that triggers when withdrawals or negative disbursement events occur or change status using the Enable Disbursement Event Alerts use case.
Enable Subscription Event Alerts: Create an email or web alert that triggers when a Merchant customer's Subscription changes status using the Enable Subscription Event Alerts use case.

Conclusion

Once the alert is enabled, it automatically sends a notification when a Change Request event occurs.

References

Click the links or items below to access any of the following pages: